Employee care center
It’s easy to say we care, but we show it through our Employee Care Center – unique to The Baldwin Group and dedicated to helping your employees simplify the complexities of healthcare. Our licensed, HIPAA certified, and compassion trained benefit specialists are ready to assist your employees with claim resolution, benefit enrollment assistance, benefit education, and healthcare decision support.
ELEVATED EXPERTISE
Distinguished by specialized benefit specialists
STRATEGIC APPROACH
Employee support
that bolsters your capabilities
Acting as an extension of your own benefits team, the Employee Care Center provides resources that extend your in-house capabilities, ease the workload on your staff, and help ensure your employees get easy access to the benefits support they need, when they need it, including:
HIPAA-certified advocate analysts
who are professionally trained to guide and advise your employees as they navigate how to meet their benefits needs and situations.
Commitment to first-call resolution
which means that your employees can count on our advocates to do everything in their power to answer questions the first time around, so they don’t have to make follow-up calls.
Optimal convenience
with availability throughout the year, especially during your open enrollment period when employees may need extra help making decisions about which benefits to choose.
Benefits education
which helps employees understand and leverage valuable employee benefits programs and initiatives so they can make informed decisions.
Helpful guidance
that allows you to deliver a positive benefits experience to your employees by helping them take care of routine activities, like ordering ID cards or finding in-network benefits providers, for example.
Responsive claims assistance
that can help resolve issues, escalate status when appropriate, and advocate on your employees’ behalf.
VIDEO
Learn more about the employee care center
Watch this quick video that gives a high-level overview of what you and your employees can expect from the Employee Care Center.
THE BALDWIN GROUP INSIGHTS
Stay in the know
Our experts monitor global events and the insurance industry to provide meaningful insights and help break down what you need to know, potential impacts, and how you should respond.
Your journey begins here
When you decide to partner with us, you choose to deliver on your promises and commitment to your employees with solutions as unique as they are.